Pilvi

Pilvi legal

Account Deletion Policy

How to permanently delete your Pilvi account and data.

Last updated July 8, 2026 · Version 2026-07-08

_Last updated: July 8, 2026 · Version 2026-07-08_

How to delete

Go to Settings → Privacy → Delete account. Type DELETE to confirm. Your account and personal data are permanently removed immediately.

What is deleted

  • Your profile, session logs, session photos, follow-ups, baselines, weekly and monthly check-ins, evening reports, tolerance-break records, personal goals, saved products, Ricky messages and memory, feedback, notification preferences, and consent records.
  • Your subscription is cancelled; you will not be billed further.
  • Your authentication account is removed so the email can be used to register again from scratch.

What may be retained

  • Minimal transaction and invoicing records required by Finnish tax and accounting law (currently 6 years after the end of the accounting period).
  • Aggregated / anonymised statistics that cannot be linked back to you.
  • Data required to defend or bring legal claims for the applicable limitation period.

Timing

Deletion of live records is immediate; encrypted backups roll off within 30 days.

Contact

Questions about this document? Email hello@cannahealth.dev.